Noble Cloud Solutions LLC
19125 North Creek Parkway, Suite 120
Bothell, WA 98011
Phone: (360) 618-1348
1. Who this policy covers
This policy applies to digital services purchased from Noble Cloud Solutions LLC, based in Bothell, Washington, by customers throughout the United States. Effective October 9, 2026. It is included in new client agreements and does not retroactively change an existing signed agreement.
2. Three-business-day full refund
You may cancel a new project for any reason and receive a full refund of all project payments made to Noble by sending notice before 11:59 p.m. in your local time zone on the third business day after the latest of: signing your agreement, receiving a copy of the agreement and written order confirmation, or making your initial payment. The triggering day is not counted. For this voluntary policy, business days are Monday through Friday, excluding U.S. federal holidays.
There are no work, processing-fee, or third-party-cost deductions from this full refund, even if you requested an early start. We normally schedule substantive work and third-party purchases after this window.
3. How to cancel
Email tony@noblecloudsolutions.com with your name, project or invoice reference if available, and a clear statement that you want to cancel. No special wording, phone call, or conversation with a representative is required. Notice is effective when sent to that address; keep a copy. We will acknowledge it within two business days. A delayed acknowledgment does not affect your cancellation date. Other notice methods available under applicable law remain available.
4. Cancellation after the full-refund window
You may still cancel by email. We stop new work and avoid new third-party commitments after notice. We refund payments exceeding the value of documented work completed before cancellation and client-approved, nonrecoverable third-party costs already incurred. Work is valued using the milestone allocation or hourly rates and caps agreed in writing before work began; partially completed milestones are prorated to documented progress. No arbitrary cancellation penalty or charge for unperformed future work applies. If no valuation method was agreed, we will not invent a rate after cancellation and will seek a documented resolution with you.
We provide an itemized accounting. Total retained amounts and any balance due may not exceed the agreed project price plus separately authorized costs. Deposits are advance payments credited toward services, not automatically nonrefundable fees. Completed work must conform to the agreed scope; this policy does not excuse defective or undelivered work.
5. Delivery problems or cancellation by Noble
If work materially fails to meet the signed scope, notify us and we will propose a correction within ten business days, or sooner if applicable law requires. You do not have to delay exercising a legal remedy. If we cannot deliver agreed work or end the engagement, we refund the unearned portion and provide paid, usable deliverables. Any refund required by law or resulting from material breach takes priority over ordinary cancellation deductions.
6. Monthly services
Monthly care, hosting management, content, and AI services require a separate authorization stating the amount, frequency, start date, included usage, and renewal terms. A project purchase does not authorize recurring charges. You may cancel a month-to-month plan by email at any time before the next renewal; no further renewal charge will be made. Unless you request an earlier end, service continues through the paid period. The current period is normally not prorated for a change of mind, but unused prepaid future periods are refunded. Billing errors, non-delivery, and applicable legal refund rights are exceptions. We do not impose an undisclosed minimum term or early termination fee.
7. Refund timing and method
For a timely three-business-day cancellation, we initiate the full refund within ten business days after notice. For other cancellations, we send the itemized accounting and initiate any undisputed refund within ten business days after notice; a disputed portion does not delay an undisputed refund. Shorter legally required deadlines control. Refunds go to the original payment method, including the respective original methods when payments were split. Bank posting time varies. We do not substitute store credit without your consent.
8. Third-party accounts and handoff
Subscriptions you buy directly from another provider follow that provider’s terms; canceling Noble’s services does not automatically cancel those accounts. Outside the full-refund window, costs Noble incurs for you are deductible only if separately approved and genuinely nonrecoverable, and we pass along recovered refunds. After settling amounts properly due, we provide paid deliverables and agreed access. Your preexisting materials and client-owned accounts remain yours.
9. Your rights remain intact
This is Noble’s contractual policy, not a claim that every sale has the same statutory cancellation period. Federal and applicable state laws may provide additional rights, different deadlines, or required notices based on your location and how a sale occurred. Those rights control wherever more protective. Nothing here waives rights concerning unauthorized charges, billing errors, card disputes, consumer complaints, or other legal remedies. Contacting us can help resolve an issue, but is not a prerequisite to exercising those rights.
We provide any transaction-specific cancellation notices required by applicable law separately with the order confirmation. If a signed agreement gives you more favorable cancellation or refund terms, those terms apply. Later website changes do not reduce rights under an existing agreement.